Refund & Returns Policy

📦 Missing Items Policy

🎥 Unboxing Video Requirement:

• Please record a clear, unedited video starting before opening the sealed package.
• The shipping label must be clearly visible.
• The video must capture the entire process without cuts or pauses.

⏳ Timeframe to Report:

• Missing item claims must be reported within 48 hours of delivery.
• Claims submitted after 48 hours will not be accepted.

📨 How to Report:

• Contact our customer support team via WhatsApp or email.
• Provide order number, unboxing video, and item details.

🔍 Processing the Claim:

• Our team will review the video and investigate.
• If approved, we will:
• ✅ Resend missing item(s) (subject to availability), or
• ✅ Issue refund or store credit.

🚫 Invalid Claims:

• No unboxing video = claim rejected.
• Edited/unclear videos will not be accepted.

🔁 Return Policy

You have 5 days from delivery to request a return.

✅ Eligible Items:

• Unworn, unwashed, undamaged items with tags.
• Wrong size, color, or style issues.
• Damaged or defective items.

❌ Not Eligible:

• Used, washed, or damaged items after delivery.
• Items without tags.
• Final sale items.

🔄 Return Process

• Contact us via WhatsApp at +91 93588 20830.
• Share order number and reason.
• We’ll approve and send return instructions.
• Pack item securely and ship or wait for pickup.

💰 Refunds:

After inspection, refunds are processed within 5 business days to your original payment method.

🔁 Exchange Policy

• Pickup arranged in 2–3 days (₹100 per order).
• If pickup unavailable, customer ships item.
• Inspection takes 5–7 working days.
• New item shipped within 5–7 days after approval.

📞 Contact Us

Thank you for shopping with Plus for Beauty 💖